We (“we,” “our,” or “us”) respect your privacy and are committed to protecting the personal information you share with us. This policy explains, in simple terms, how we collect, use, and safeguard your details when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following types of information to provide you with better care and service:
• Personal Information: Name, email address, phone number, address, and details about your pet (such as name, breed, age, and medical history).
• Technical Information: IP address, browser type, pages visited on our site, and the date and time of your visit.
• Other Information: Anything you share through online forms, appointment requests, or direct communication with us.

2. How We Use Your Information

We use the information you share with us to:
• Provide veterinary care and related services for your pets.
• Schedule, confirm, and manage appointments.
• Respond to questions and requests.
• Send reminders, updates, or helpful resources (with your consent).
• Improve our website and services to serve you better.
• Meet legal and regulatory requirements.

3. Sharing Your Information

Your trust is important to us. We do not sell or rent your information. We only share it when:
• Required by law or legal processes.
• Working with trusted service providers (like IT support or payment processors) under confidentiality agreements.
• Needed for your pet’s care—for example, sharing records with a referred specialist or emergency clinic.

4. Cookies and Tracking

Our website may use cookies or similar tools to improve your browsing experience and understand how our site is used. You can manage or block cookies through your browser settings, though some features of our site may not work as smoothly without them.

5. Data Security

We take your trust seriously. Reasonable technical and organizational measures are in place to protect your personal information from unauthorized access, loss, misuse, or alteration.

6. Your Rights

You have the right to:
• Access the personal data we hold about you.
• Request corrections if any information is inaccurate.
• Request deletion of your data (where legally possible).
• Withdraw your consent for communications at any time.

To exercise these rights, simply reach out to us using the contact details below.

7. Third-Party Links

Our website may include links to other websites for your convenience. Please note, we are not responsible for the privacy practices or content of these external sites.

8. Updates to This Policy

From time to time, we may update this Privacy Policy. If we make changes, we will post them here with a new “Effective Date.” We encourage you to review this page periodically to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, we’d be happy to hear from you:

Email: Dunbarah@gmail.com
Phone: (604) 434-0018